Privacy Documentation

Who is conducting the My Travel Log Study?

The My Travel Log Study is being conducted on behalf of The City of Calgary by Resource Systems Group, Inc. (RSG). RSG conducts market research on behalf of both public and private sector clients using software applications, smartphones, websites, surveys, computers, tablets, and other means of collecting data (collectively, "Research Tools"). The data RSG collects is governed by this privacy policy.

In the event of a conflict between the terms of the Project-Specific Documentation below and the terms of RSG's privacy policy, the terms in the Project-Specific Documentation below will govern.

What are we collecting?

RSG will need to collect and use certain personal information from you for this survey, including:

  • Travel information - for example trips you make, location information, travel time, and travel mode
  • Demographics - for example age and income to ensure that the survey sample reflects the population of the survey region.
  • Contact information - for example an email address or phone number for the purposes of sending survey reminders and distributing gift cards or cheques.
  • Computer settings - for example screen size and internet protocol (IP) addresses.
How are we using this data?

RSG and the City of Calgary will use your data to:

  • understand day-to-day travel across the city of Calgary;
  • help the City of Calgary to propose practical transportation investments and prioritize the improvements that best fit residents' needs;
  • contact you about the status of your survey and provide support;
  • optimize your survey experience;
  • contact you to provide an incentive for completion (if applicable).
Who we share this data with?

RSG will share your data with:

  • The City of Calgary
  • An email automation software provider to issue emails for this survey
  • A call center to conduct survey support phone calls
  • A printing firm to print and mail survey materials

RSG's privacy policy does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage.

Can you change your mind?

Yes. You may remove your consent at any time by contacting RSG.

RSG may be reached at:

Attn: Data Protection Officer
55 Railroad Row
White River Junction, VT 05001 USA
(802) 295-4999

Freedom of Information and Protection of Privacy Act (FOIP)

This personal information is being collected for land use and transportation planning purposes for the Transportation Department of The City of Calgary, under the authority of Section 33(c) of the Alberta Freedom of Information and protection of Privacy Act (FOIP Act). Resource Systems Group, Inc. (RSG) is acting on behalf of The City of Calgary to collect and process the data from the survey and must adhere to the provisions of the FOIP Act. If you have questions about the collection and use of this information, contact The City of Calgary at:
My Travel Log Project Manager
P.O. Box 2100, Stn. M, #8124
Calgary, AB T2P 2M5

Phone: (403) 268-5396